Verizon Wireless Phone Number
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Our Editor's Notes on Verizon Wireless's Phone-Based Customer Care
Verizon Wireless is a well-known wireless telecommunications company. With 118.7 million subscribers, Verizon ranks second within the industry in the United States. Because of its sheer number of customers, the company fields a lot of inquiries at its call centers.
If you are looking for ways to effectively connect with Verizon wireless by phone, here are some suggestions:
Why do Verizon Wireless Users Call Customer Service?
People call Verizon Wireless for a number of reasons, including:
- Starting new wireless service
- Changing or canceling service
- Getting technical support with service or devices
- Purchasing and upgrading devices
- Selecting different service plans
- Answering billing questions, managing payment arrangements, and investigating charges
- Assistance with phone or identity theft issues
Verizon Wireless Call Center Hours
Verizon Wireless phone representatives are available Monday through Friday from 7 am to 9 pm local time. Weekend customer support by phone is available Saturday and Sunday from 8 am to 9 pm local time.
Connecting with Verizon Wireless by Phone
Verizon Wireless maintains separate phone customer support services for prepaid, postpaid and business customers, so it is important that you call the right number to ensure speedy service.
If you are calling from a Verizon Wireless device, you can dial 611 from your phone to reach customer service. You can also call directly through Verizon's app: No need to dial any numbers.
Verizon also allows its customers to schedule customer service call-backs, allowing you to avoid being placed on hold.
How do Customers Feel About Verizon Customer Service?
In general, Verizon Wireless customers seem to be satisfied with the company's phone-based customer service. There are, of course, some exceptions, but overall, consumer feelings about Verizon are positive.
Situations involving customer dissatisfaction generally include poor communication between different agents: Different customer service representatives may provide contradictory information to consumers, causing frustration and confusion.
Another area of dissatisfaction happens when an agent promises a refund that doesn't materialize.
Verizon Wireless Customer Service Cases in the Media
One customer service case that got media attention involved a large phone bill for a long-distance call made from a Verizon Wireless phone. The customer claimed that she didn't make the call. Eventually, and with third-party intervention, the case was cleared up and Verizon agreed to a refund. Unfortunately, it took additional interventions for the refund to be issued.
What Kind of Issues Can I Resolve with Verizon Wireless by Phone?
Most consumer issues can be efficiently resolved during a phone call to Verizon Wireless customer care, including technical support, billing questions, service changes, and equipment purchases.
What Can't Be Resolved by Phone?
A mobile device, such as a cell phone, that is malfunctioning or damaged will need to be taken to a store or mailed back to the company for replacement or repair.
Another thing to consider is that some remote diagnostics tests are best performed on a phone that isn't being used for the customer service call. If a Verizon Wireless customer doesn't have access to a landline or other mobile phone, it may be easier to use a computer or tablet to contact Verizon via live chat and then work with the representative to test the mobile device.
What Can I Do if My Call to Verizon Wireless Customer Support Isn't Successful?
While Verizon Wireless offers comprehensive, phone-based customer support, there are still situations in which a caller might not be able to get his or her concern resolved.
If you find yourself feeling upset, confused or frustrated as you hang up the phone with Verizon Wireless, take a deep breath and consider next steps. Before re-contacting Verizon, try writing down your situation along with a description of what happened during your phone call to customer support.
Next, write down what you would like to happen as a result of talking with Verizon. Having these details down in writing can help you stay focused and explain your situation more thoroughly during your next contact with customer service.
Call Again
Customer service representatives have different personalities, training and experience levels. If your first call to Verizon Wireless didn't work out to your satisfaction, call again. A different agent may be able to provide you with information that you didn't have before or could take a new approach to your concerns.
Text-Based Communication
Some issues are more easily resolved in writing, rather than verbal communication. In addition, many consumers benefit from having a transcript of a conversation with customer service as this can be used to document promises made by a company representative.
Verizon Wireless offers many different ways of getting in touch. Live Chat is an option: The service is available through both Verizon Wireless's website as well as its smartphone app.
Another possibility is contacting Verizon Wireless through its social media accounts. Like many major companies, Verizon has a staff of social media specialists who can quickly look into your issues and propose a resolution.
Finally, Verizon also has a community message board on its site. In addition to getting input from fellow customers, Verizon reps monitor the board and can provide assistance.
Customer Number 800-922-0204 - by the Numbers
Verizon Wireless's Best Toll-Free/800 Customer Phone Number
This is Verizon Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Verizon Wireless agent. This phone number is Verizon Wireless's Best Phone Number because 179,604 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-922-0204 include Cancel or Change Account, Device Support, Account Access, Lost or Broken Phone, Dispute a Charge and other customer service issues. The Verizon Wireless call center that you call into has employees from New York, New Jersey, Georgia, India and is open Mon-Fri 7am-11pm, Sat-Sun 8am-9pm local time according to customers. In total, Verizon Wireless has 7 phone numbers. It's not always clear what is the best way to talk to Verizon Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
Contacting Verizon Wireless - by phone or otherwise
While 800-922-0204 is Verizon Wireless's best toll-free number, there are 12 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Verizon Wireless customers, is by calling their 888-910-4366 phone number for their New Customers department. Besides calling, the next favorite option for customers looking for help is via 888-910-4366 for New Customers. If you think this information is inaccurate or know of other ways to contact Verizon Wireless please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Verizon Wireless.
What is GetHuman's Relationship to Verizon Wireless?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Help from a Live Person
Verizon Wireless Contact Info
Other Toll-free & Customer Numbers
New Customers: 888-910-4366Technical Support: 866-221-4096Business Solutions: 800-526-3178Customer Service: *611Customer Service: 800-852-1922International Customer Service: 908-559-4899More Company Phone Numbers
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