Google is one of the largest technology companies in the world. It primarily offers Internet services, such as its search engine, productivity apps as well as the Android smartphone platform.
Google does not offer significant phone-based customer support, preferring to deal with customers via email and other online mediums. However, there are a few divisions at Google that do provide customer service by phone.
People call google customer support for a range of reasons, including:
In most cases, when individuals call a published google customer support number, they will be directed to a phone menu that provides a recorded message directing the caller to a website that provides further information. You can typically find this information on your own, however, through Google's support website.
Generally, only business-to-business services, such as Google Merchant Center, offer phone-based support. Some of those services provide customers with a number they can call, while Google G Suite offers an online callback service.
Note: Some consumer advocates and journalists have noted that there are some fraudulent companies that advertise Google customer service phone numbers. If you call these numbers, the person who answers may try to trick you into providing personal information that can be used to hijack your accounts or steal your identity.
Unless you are calling one of the few divisions that allows you to call for service, be advised that calling Google directly will only take you to a voicemail menu that will advise you to visit a website. Have pen and paper handy: You'll need it to write down the website address that the system provides you.
If you are calling Google directly or requesting a callback for services that provide phone-based support, do the following:
Many users of Google services are upset that Google does not provide phone-based customer service to most of its customers. However, there are reports that Google is generally responsive to online requests for support, though it can take a bit of time to achieve a resolution.
Calls to customer support for Google's business services are generally handled professionally and these callers report satisfaction with the level of service received.
A Google customer service representative can handle most issues that B2B services customers experience, including technical issues, billing concerns, and answering questions about appropriate products and services.
Google's services are primarily offered online, so there is little that can't be addressed by phone. Individuals who are calling about problems with their Android operating system may need to visit a repair center or phone retailer to deal with potential warranty or hardware issues.
If you get off the phone with a Google customer support agent and feel as though your situation wasn't handled correctly, don't give up. You still have options.
Your first step should be to review any notes you took during the call. Try and see if there was a misunderstanding somewhere: If so, you can mention this to the next person you speak to.
Next, call Google back or, if you are calling about a G Suite account, request another callback. Explain your situation to the agent, who may have the experience or training to provide you with a satisfactory resolution.
If the second call doesn't work, try another way of getting in touch with Google. One option is to use Google's live chat option for G Suite accounts. Another is to send an email asking for help. Both of these options have the benefit of providing you with a transcript of your communication, which can come in handy if you have to escalate your case.
This is Google's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Google agent. This phone number is Google's Best Phone Number because 211,146 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Google customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 650-253-0000 for, including Recover Account, Update Account Information, Technical Support, Refund or Suspicious Charges, Complaint and other customer support issues. The Google call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Google has 2 phone numbers. It's not always clear what is the best way to talk to Google representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 650-253-0000 is Google's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Google customers, is by calling their 866-246-6453 phone number for their Adwords Support department. Besides calling, the next favorite option for customers looking for help is via Online Help for Technical Support. If you think this information is inaccurate or know of other ways to contact Google please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Google.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Google. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our IRS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Verizon Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like IRS or Verizon. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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